Course curriculum

    1. Offering announcement

      FREE PREVIEW

    2. Customer disclosure

    1. Terminology (15-17 minutes)

      FREE PREVIEW

    2. Introduction (5-8 minutes)

    3. Self-awareness (5-8 minutes)

    1. Tips for handling difficult patients (5-10 minutes)

    2. Types of challenging patients (5-10 minutes)

    3. Safety first!!!!!!!! (2-3 minutes)

    4. How to respond to an angry or aggressive patient (5-10 minutes)

    5. How to de-escalate an angry patient (5-10 minutes)

    1. Case study #1 (11 minutes)

    2. Case study #2 (11 minutes)

    1. Last words (1-2 minutes)

    1. Reference listing

About this course

  • $5.00
  • 17 lessons
  • 0 hours of video content

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